Returns

FREE RETURNS: 

T’s & C’s 

We're as serious about our products as you are about your hair. 

We want you to have total confidence when you buy from Instant Rockstar, that’s why all purchases are covered by our 14-day money-back guarantee.

 

Place an order, give our products a whirl, and if you aren’t 100% wrapped after 14 days, a refund will be granted. The process? Get in touch at sales@instantrockstar.com within 14 days of your purchase, and ship your item back to us. Once received, your refund will be actioned. 

 

 Please note:

-    The money-back guarantee cannot be claimed on postage, handling or taxes costs.

-    This guarantee only applies to products purchased directly from the Instant Rockstar website (instantrockstar.com)

  

HOW TO RETURN AN ITEM:

Our returns policy only applies to products purchased directly from our website. You must return the item within 14 days of your purchase.

 

In order to submit a returns request, please do the following: 

  1. Send an email to sales@instantrockstar.com including your order number, full name and a brief explanation on the reasoning behind your return
  2. Once this has been approved, an Instant Rockstar representative will provide you with a return address
  3. Pack up the item you're returning in a postal parcel. Inside your returns parcel, please provide a signed letter stating the reason for your return and order number
  4. Mail the item to the provided address
  5. Please email sales@instantrockstar.com to request a refund
PLEASE NOTE: it is within the discretion of the customer to pay for return postage costs. 

  

Exceptions

Gifted items - We do not offer refunds, returns or exchanges on products acquired for free as part of a promotion.

 

Damaged Products

Returns or exchanges of any product due to a manufacturing defect must be returned within 14 days of your purchase. Instant Rockstar is entitled to decide what products are eligible for exchange due to manufacturing faults. 

Please note, general erosion of product due to customer use is not eligible for a return or exchange.